Shipping Policy

Last Updated: [27 September 2024]

Thank you for choosing Namshopmarket. We are committed to providing you with a seamless shopping experience. Below is our shipping policy, which outlines the details regarding shipping methods, costs, and important information for our customers.

1. Shipping Methods and Rates

We offer the following shipping options for deliveries within Namibia:

  • NamPost Shipping:
    • Cost: 160 NAD
    • Delivery Time: Typically 3-7 business days.
    • Details: Packages are delivered to your nearest post office or directly to your designated address.
  • Taxi Delivery (Windhoek Area Only):
    • Cost: 100 NAD
    • Delivery Time: Same day or next day delivery for orders placed before 12:00 PM.
    • Details: Fast and convenient delivery directly to your door within the Windhoek area.

2. Order Processing Time

  • All orders are processed within 1-2 business days after payment confirmation.
  • You will receive a confirmation email with tracking information once your order has been dispatched.

3. Delivery Expectations

  • Estimated Delivery Times: While we strive to meet the estimated delivery times, they may vary due to unforeseen circumstances such as weather conditions, public holidays, or issues with the shipping provider.
  • Address Accuracy: Please ensure that your shipping address is complete and accurate to avoid delays. We are not responsible for packages lost or delayed due to incorrect addresses provided at checkout.

4. Lost or Damaged Packages

Lost Packages: If your package does not arrive within the expected delivery time, please contact us immediately. We will work with the shipping provider to investigate and locate your order.

Damaged Items: If your order arrives damaged, we kindly ask you to report the issue within 48 hours of delivery. Please follow our [Refund and Returns Policy] for detailed instructions on how to return damaged goods. To expedite the process, provide photos of the damaged item and packaging in your report, and we will assist you with a replacement or refund.

5. Returns and Exchanges

6. Contact Information

If you have any questions regarding our shipping policy or need assistance with your order, please contact us: